The new Stream box will connect wirelessly to the internet. Account - Mobile. Switched. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. i opted for the self install, however on inspection we - 5180915. For a wires-free alternative, you could use a cordless phone setup. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Unscrew one of the two lower cables & push the provided one over the exposed thread. My order is p. Can someone please help me! Thank you, Tom. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Bit unsure of how to fix it - 5309810. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. I moved house with my family and we wanted to move to Virgin Media. on 03-08-2020 18:05. Hi I am having the same problem too. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. 1: Co-ax cable carrying live broadcast TV channels. in Networking and WiFi yesterdayGo to solution. So, a 50 minute broadband, TV and phone. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. But I don’t see anything like that apart from satellite dish cable outside the window. Remove all other equipment connected to telephone sockets. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Then just connect your various devices to the dongle. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. . Options. Switched On Families. Wall Socket. Stay safe online. . Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. We only have the Open reach Master socket 5C. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 168. You can also check for a loose cable as not all properties have a socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. A new secure password will be generated for you. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Browse Virgin Media Virgin Media Community. . Browse. Hi. Switched On Families. . Re: No Virgin media wall socket. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Back a step. on 08-02-2023 13:33. However, I have not received any emails re. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. No virgin media wall socket in QuickStart,. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. - 5250024 You can also check for a loose cable as not all properties have a socket. QuickStart, set up and connections. . I am trying to set up our wifi. Stay safe online. . . in Networking and WiFi Sunday; No Virgin Media Wall socket . Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. When I try connect a cable it's doesn't have anything to grab round it. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). QuickStart, set up and connections. You. Incidentally the phone socket is redundant if not in use and can be safely removed. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. But I. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. on 23-10-2022 13:36. 1. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Browse Virgin Media Virgin Media. You’ll need an adapter to get your fibre landline service up and running. Kit arrived today…no wall box so unable to install. on 01-12-2022 11:22. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. com Options. I'm a Very Insightful Person, I'm here to share knowledge. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. No, any cables within the house can be touched as much as the householder wants to touch them. Placed an order and the lady said we were eligible for quick start self installation. Call the Pre-installation and delivery team on 0800 052 1734. I am so sorry to hear that you seem to be missing a wall socket in the home. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. If it’s damaged or not working correctly, it could be causing. But. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Surly there has been a connection previously otherwise we wouldn't have bee. Hi, I'm a new customer. If you have more than one phone socket with separate handsets, you may need additional adapters. The new fibre phone line is designed to work with the same phones as the old copper line. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. RJ11 plug to BT socket adapter. Post up some photos of the connection boxes. Don’t turn on the Hub. Tuning in. Your traditional landline sockets will no longer be the connecting point for your landline handset. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. The new cables from your Quick Start kit will be push fit. those who. Unfortunately we don't use the Openreach master sockets as they are BT only. Select the correct HDMI input for your box. Phone. Bits and bytes. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. There should be a wall mounted box somewhere inside that has an F socket on it. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. That looks like a Sky dish cable. Virgin Media; My Virgin Media; Shop; Help;. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I think it’s something like £5-£8 per day that your services aren’t on. I have tried them all with the cable, but they do not work. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Community Natter. Getting Connected with Virgin Media is easy when you have a wall socket. Account - Cable. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). provided, I shall give them a call tomorrow. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. The best thing to do if. I'm a Very Insightful Person, I'm here to share knowledge. I tried calling for an - 5370472. Superfast Broadband. . So you can either unscrew this one & push on the connector provided in the Quick Start pack. Socket. Connect the Hub’s power cable with the blue tab. This promotion means you won’t pay the usual setup fee of £35. The other is marked TV, & this is used for TV & Broadband. Browse Virgin Media Virgin Media Community. Even sitting in the room above the router, the WiFi was dreadful. There are multiple different branded wall boxes inside our flat but none. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Browse Virgin Media Virgin Media Community. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I am not currently a virgin media customer. All forum topics. Options. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. I have only got one rectangular shaped white socket (Shown. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Virgin Media: TiVo® service. Stay safe online. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Virgin media wall socket in an unusable place. The wall socket is - 5109379. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. 1 ACCEPTED SOLUTION. on 22-10-2022 20:58. Probably for a TV box connection. Is the socket broken? I can't see another photo like this one from searching. Reply. If you would like, we can forward your details to the relevant team to see if your property is serviceable. QuickStart, set up and connections. . You have the required socket which is in photo 3 (the one high up on the wall). The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Stay safe online. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Push fit the VM-supplied lead onto the socket. The Hub 3 has arrived but the broadband spli. Account - Mobile. If however the socket itself has been removed you will need assistance. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. RedTomato said: I removed my Virgin cable about a month ago. You would need. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Plug the cables into the hub. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Check the phone is seated in the base unit correctly & powered ON. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 24-03-2021 05:06 PM. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Virgin Media has also said that people won't pay more than. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. signed up and was given the option of self installation. See where this Helpful Answer was posted. Awful first impressions of Virgin Media. QuickStart, set up and connections. Connect the Hub’s power cable with the blue tab. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Ethernet is ideal & recommended, reliable wireless is fine. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. We're here to help. Explain what needs to be done and book an engineer visit. I don't work for Virgin Media. I don't see a Virgin Media Wall Socket anywhere in the house. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Really basic information. However, I do not have any of the specified wall sockets available. Security matters. I received a Quickstart kit, but I don't have the Virgin Media socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Well I can't seem to find anything like that and the closest thing I can find is a. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Solved: Hello, ive tried calling and cant get through to book and engineer. QuickStart, set up and connections. But. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No wall socket. We would like to show you a description here but the site won’t allow us. . Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Stream from Virgin Media. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. QuickStart, set up and connections. I have a few different sockets in my flat. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. 2) The current location of your Hub. charleykate10. . We would like to show you a description here but the site won’t allow us. 0 Kudos Reply. Joining in Options. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). 00. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Broadband and TV deals. his tuner has RDS but its not picking up any radio station names for some reason. Security. #12. Let us know if you'd like to go ahead with that. jpeg File size: 143. Broadband and phone deals. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. You can purchase a mobile internet dongle from a number of UK networks. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The block box on second picture is an amplifier for terrestrial TV. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Ju. This links to the splitter in your last photo. QuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Virgin Media; My Virgin Media; Shop;. Switched On Families. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Account - Mobile. . Turn on and start the hub. on 09-08-2023 11:24. But this is provided you already have an undamaged Virgin Media socket. Superfast Broadband. 2: Internet connection, via your homehub, for all online functions. According to the address checker I can get FTTP. We have a virgin media wall socket with an ethernet port in the wall but no round cable. But I don't have a splitter or any 'Virgin media socket'. Follow the instructions on screen to finish your setup. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Sorry to hear that your extension landlines are not currently working. . If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. . Will an engineer h. Thanks for your post. Virgin Media; My Virgin Media; Shop; Help;. The top “capped” one is marked FM & has been disused since cable went digital. Superstar. If there are you can book an engineer online too. Everything is converted to specialised triple screened coaxial cable. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Explain what needs to be done and book an engineer visit. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. A TV360 box requires 3 connections. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. But I have the wrong wall socket to connect. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Welcome to the community forums. Learn more. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. Incidentally the phone socket is redundant if not in use and can be safely removed. Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Cihank617. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. kkd1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Only an aerial cable (pictured below) connected to a box outside my flat. Networking and WiFi. All the cabling is the property of Virgin Media and must not be touched. These are the parts I could find, they were screwed into the end on the coaxial cable. on 08-01-2023 20:46. ReplyI am not currently a virgin media customer. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Browse Virgin Media Virgin Media Community. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. We would like to show you a description here but the site won’t allow us. 26 April 2022. Browse Virgin Media Virgin Media Community. Is it possible that part of the cable from the previous user h. First picture is telephone socket which is now not used. I could connect it in my house self install. So yes, following many takeovers, this is now your Virgin Media connection. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. VM BB TV Landline. How do I book an engineer to come out - 5345632. The adaptor does not fit my wall socket. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). The problem is t. I don't work for Virgin Media. Box from Virgin Media arrived with Super Hub and cables. 3 minutes ago. . It is possible to re-enable the existing sockets with this CV21 upgrade. There is an old openreach socket with a coax cable underneath, but in no way connected. You can purchase a mobile internet dongle from a number of UK networks. No setup fee is available on all bundles, broadband & phone, and broadband only packages. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. It is likely you will be waiting a few days. 24-03-2021 05:06 PM. Getting started & FAQ. What needs to be done is for the new Virgin Media CV21 connection. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 18-03-2023 13:12 - edited 18-03-2023 13:13. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I don't have a Virgin wall socket. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I had a look everywhere and I don't have a virgin media socket in my flat. Don’t plug the power cable into a plug socket yet. I don’t it is fibre cable. SpeedDamaged Wall socket. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Account - Cable. A RJ45 connector to BT socket would not be the right connection unfortunately. Or you may be quicker than average! You won’t be involved the whole time. 0 Kudos Reply. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I'm here to share knowledge, I don't work for Virgin Media. Options. 100. - 5156775.